Privacy Policy

1. Introduction

Blaize Digital (Pty) Ltd ("Blaize Digital", "we", "us", or "our") is a private company registered in the Republic of South Africa. We are committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at blaizedigital.co.za or engage our services.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact us via email, WhatsApp, or our website
• Request a quote or consultation
• Enter into a service agreement with us
• Subscribe to communications from us

This information may include:

• Full name and surname
• Email address
• Phone or WhatsApp number
• Company name and position
• Project details and requirements
• Billing and invoicing information

3. Automatic Information

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on the site
• Referring website or source

This information is collected through standard web server logs and is used solely for analytics and improving our website experience. We do not use tracking cookies for advertising purposes.

4. How We Use Your Information

We process your personal information for the following lawful purposes:

• To provide our services — website development, app development, and AI integration consultancy as agreed upon
• To communicate with you — respond to enquiries, provide project updates, and send invoices
• To improve our website — analyse usage patterns to enhance user experience
• To comply with legal obligations — including tax, accounting, and regulatory requirements
• Legitimate interest — to protect our business, prevent fraud, and enforce our terms

5. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information based on one or more of the following conditions:

• Consent — you have given us permission to process your information for a specific purpose
• Contract — processing is necessary for the performance of a contract to which you are a party
• Legal obligation — processing is necessary for compliance with a legal obligation
• Legitimate interest — processing is necessary for our legitimate interests, provided your rights are not overridden

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party tools we use to deliver our services (e.g., hosting providers, email services, project management tools). These providers are contractually obligated to protect your data.
• Legal requirements — if required by law, regulation, or legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice

7. Data Storage and Security

Your personal information is stored securely using industry-standard measures. Our website is hosted on Amazon Web Services (AWS) infrastructure with data served through AWS CloudFront.

While we implement reasonable technical and organisational measures to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax and accounting records). When your information is no longer needed, we will securely delete or anonymise it.

9. Your Rights Under POPIA

As a data subject, you have the right to:

• Access — request confirmation of whether we hold your personal information and request a copy
• Correction — request that we correct or update inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Object — object to the processing of your personal information on reasonable grounds
• Withdraw consent — withdraw consent previously given, without affecting the lawfulness of processing before withdrawal
• Complain — lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at hello@blaizedigital.co.za.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You may also lodge a complaint with the Information Regulator of South Africa: