Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website blaizedigital.co.za and any services provided by Blaize Digital (Pty) Ltd ("Blaize Digital", "we", "us", or "our"), a private company registered in the Republic of South Africa.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Services

Blaize Digital provides the following professional services:

• Website Design & Development — custom websites, landing pages, and web applications
• Web Portal Development — business portals, dashboards, and SaaS platforms
• Mobile App Development — native and cross-platform mobile applications
• AI Integration Consultancy — consulting on integrating artificial intelligence systems into existing business operations to improve efficiency and reduce costs

The specific scope, deliverables, timelines, and fees for each project will be set out in a separate written proposal or service agreement between Blaize Digital and the client.

3. Quotations and Proposals

All quotations provided by Blaize Digital are valid for 30 days from the date of issue unless otherwise stated. Quotations are estimates based on the information provided and may be subject to revision if the project scope changes.

A project commences only upon written acceptance of a proposal or quotation by the client and receipt of any agreed deposit payment.

4. Payment Terms

• A 50% deposit is required before work commences on any project, unless otherwise agreed in writing.
• The remaining balance is due upon project completion and before final deliverables are handed over, unless a different payment schedule is agreed upon.
• All prices are quoted in South African Rand (ZAR) unless stated otherwise.
• Invoices are payable within 7 days of the invoice date unless otherwise agreed.
• Late payments may incur interest at the rate of 2% per month on the outstanding balance.
• Blaize Digital reserves the right to suspend or cease work on any project where payments are overdue.

5. Client Responsibilities

To enable us to deliver our services effectively, the client agrees to:

• Provide all required content, materials, assets, and information in a timely manner
• Provide constructive and timely feedback during review and revision stages
• Ensure that any content or materials provided do not infringe on any third-party intellectual property rights
• Designate a single point of contact for project communication
• Adhere to agreed-upon timelines for reviews and approvals

Delays caused by late provision of content, feedback, or approvals may result in extended timelines and additional costs.

6. Intellectual Property

• Upon full payment, the client will own the rights to the final custom-built deliverables (designs, code, and content created specifically for their project).
• Blaize Digital retains ownership of any proprietary tools, frameworks, libraries, templates, or reusable components used or developed during the project that are not specific to the client's project.
• Blaize Digital reserves the right to showcase completed work in our portfolio and marketing materials unless the client explicitly requests otherwise in writing.
• Third-party assets (stock images, fonts, plugins, open-source software) remain subject to their respective licences.

7. Revisions and Scope Changes

Each project includes a reasonable number of revision rounds as specified in the proposal. Additional revisions or changes to the agreed scope ("scope creep") may incur additional charges, which will be communicated and agreed upon before work proceeds.

Significant changes to the project scope after work has commenced may require a revised quotation and timeline.

8. Hosting and Maintenance

Unless explicitly included in the project scope, Blaize Digital is not responsible for ongoing hosting, domain registration, SSL certificates, or website maintenance after project delivery.

We may offer separate hosting and maintenance packages. The terms for these will be outlined in a separate agreement.

9. Warranties and Disclaimers

• Blaize Digital warrants that all work will be performed with reasonable skill and care in accordance with industry standards.
• We provide a 30-day bug-fix period after project delivery during which we will fix any defects in the deliverables at no additional cost. This covers bugs and errors only, not new features or content changes.
• We do not guarantee specific results such as search engine rankings, traffic levels, conversion rates, or revenue outcomes.
• Our website and its content are provided "as is" without warranties of any kind, express or implied.

10. Limitation of Liability

To the fullest extent permitted by South African law:

• Blaize Digital's total liability for any claim arising out of or related to our services shall not exceed the total fees paid by the client for the specific project in question.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill.
• We shall not be liable for any loss or damage arising from the client's use of third-party services, hosting platforms, or software.

11. Cancellation and Termination

• Either party may terminate a project by providing 14 days' written notice.
• If the client cancels a project after work has commenced, the client is liable for payment for all work completed up to the date of cancellation. The deposit is non-refundable.
• If Blaize Digital terminates the agreement, we will deliver all work completed to date and refund any fees paid for work not yet performed.
• Blaize Digital reserves the right to terminate immediately if the client breaches these Terms or engages in abusive or unethical conduct.

12. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation survives termination of the agreement and applies for a period of 2 years after the conclusion of the project.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond reasonable control, including but not limited to: natural disasters, power outages, internet disruptions, pandemics, government actions, or civil unrest.

14. Website Use

By using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website or its systems
• Copy, reproduce, or distribute any content from the website without prior written consent
• Introduce any viruses, malware, or harmful code

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the South African courts.

The parties agree to first attempt to resolve any dispute through good-faith negotiation before resorting to formal legal proceedings.

16. Consumer Protection

Nothing in these Terms is intended to limit any rights you may have under the Consumer Protection Act, 2008 (CPA) where applicable. If any provision of these Terms conflicts with the CPA, the provisions of the CPA shall prevail.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Changes to These Terms

Blaize Digital reserves the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions about these Terms, please contact us: